Telecom Billing System Explained In Detail
The telecom billing software is a breakthrough in the technological world. In this rapidly rising industry, an efficient system is required to map the consumer usage of its services. The system should be very effective in turning the mapped data into a bill that can be presented to the customer.
The data utilized by consumers needs to be categorized by the telecom billing solution. This system will track the customer use and accordingly help the billing department to present a detailed account of their usage with the bill. In this world, the customer support and billing section of a company work together to give customers better services.
Now we can explore the workings of a billing system. It is typical for a customer to request a new account with a telecom company by sending an application with the requested documents. After screening the documents of the prospective customer, the company will open their new account. Their requested settings will be applied while activating the new account.
The customer is assigned a customer relationship number and all his call records are updated in his account. The other service providers send details such as roaming charges and long distance call charges. The Call Detail Records (CDR) is used along with the tariff plan to update the customer record with the billing details.
All the additional services used are updated automatically as per the data usage plan. When calls are received, the CDRs record the caller number, call duration, call start time and call end time. This gives a detailed account of each call. Outgoing calls are recorded similarly.
Then there are the records that are modified in the system by Customer Support. These modifications can be errors, additional discounts or manual data reports. All the interaction with the customers is recorded in the billing system. This will help the telecom company to handle complaints or errors.
At the end of the month, the invoice is generated, taking into account the usage, automatic invoices generated, reported errors, past payments and payments under process. If the payments are not processed on time, the account holder will receive alert messages or the account may get discontinued temporarily. If the customer has chosen an auto-debit service, then the payment will be automatically processed.
A very vital part of the entire telecom billing solution is the Customer Relationship Management. Today more and more companies are entering the telecom market and there is a tough competition. If the customers are not happy with the customer service they have more options to look out for in the telecom market. So, customer oriented services like multi-lingual support, real time billing, etc., are provided to the customers through the advanced telecom OSS. Better billing options and support for popular applications are also offered to customers. We can surely say that Telecom Billing Systems are going to advance so much in future that customers will just have to sit back and enjoy the services.
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Tags: telecom billing OSS, telecom billing software, telecom billing solution, telecom OSS